Technical Solutions Engineer (Level 1)

Act-On Software

About Us

Act-On is an integrated marketing automation platform designed to align inbound and outbound marketing campaigns across the customer lifecycle. We are looking for an experienced, hands on Technical Solutions Engineer who can solve problems creatively and effectively.

What you'll do at Act-On Software
  • Become an Act-On solution expert, including the product's technical workings and practical business application.
  • Assist customers with technical questions relating to Act-On and peripheral software
  • Assist our Customer Success Team with technical implementations/Questions related to the Act-On service.
  • Manage and maintain second level escalated support tickets from customers from receipt through resolution.
  • Contribute to the Act-On Communities and Public Forum.
Our Hiring Process
  • Step 1: Non-technical phone interview with HR
  • Step 2: Technical in-person interview
  • Step 3: Secondary round of in-person interviews
  • Step 4: Reference checks - offer extended

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