Manager, Technical Support

Braze (formerly Appboy)

About Us

Braze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today’s mobile-first world and tomorrow’s ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming.

Stack includes

Python OR Javascript

What you'll do at Braze (formerly Appboy)
  • Responsible for the direct management of a small, but growing technical support team across Europe and Asia
  • Build a high-performing group capable of delivering amazing support experiences for our customers
  • You will have direct product support responsibilities, handling inbound customer support tickets
  • Troubleshoot issues in your case queue helping you to resolve tickets with paramount resultsop
  • Balance leading the team and your own case work to ensure both the team and our customers are successful.
Our Hiring Process
  • Step 1: Non techical phone interview with recruiter.
  • Step 2: Hiring Manager Google Hangout Interview
  • Step 3: Onsite Interview
  • Step 4: Reference Check
  • Step 5: Offer Extended

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